Satisfaction Guarantee
Your business is important to us at Signs Outlet. We guarantee that every effort will be made to ensure your 100% satisfaction with our products, price, and service. Please contact Signs Outlet via phone, fax, or email with any questions or concerns. We're always happy to help.
Shortages
Claims for shortages must be made within 30 days from the date of shipment. Claims made after 30 days will not be considered.
Shipping & Freight
All orders ship F.O.B. Garfield, New Jersey.
United Parcel Service (UPS), Canada Post and Purolator are the package services used by Signs Outlet. Expedited methods of freight are also available, such as next day air, and second day air. Please specify the shipping method when ordering, or Signs Outlet will ship the least expensive method, regardless of delivery time.
Signs Outlet is not responsible for lost or damaged freight. All packages are insured when they leave Signs Outlet. If a package is damaged in shipment, you should not accept the package without appropriate documentation of damage. Signs Outlet will be happy to work with you and the carrier to secure a settlement for damaged freight provided proper documentation has been made on receipt. Failure to document damage will make it impossible to secure an insurance claim on your behalf.
Pricing
Prices contained on this web site are subject to change without notice.
Products
Signs Outlet reserves the right to change the specifications of its stock products without notice.
Custom Orders
Signs Outlet reserves the right to change the specifications of its custom products without notice.
Printing of Signs Outlet Logo and Part Number on Signs
All Signs Outlet products have the Signs Outlet logo and part number printed in small print on the front of the product. This is for both reordering purposes for the end user and as a recall mechanism to manage the return of product if necessary.
Custom products can be printed without the Signs Outlet logo and part number if requested at the time of ordering. Stock products can be printed without the Signs Outlet logo at the time of ordering for an additional charge. If an order for stock product is placed on our website with the request for no logo/part number, the customer will be contacted by our sales team to discuss these extra charges. Additionally, any stock product ordered without a Signs Outlet logo/part number will be considered custom products and are NOT RETURNABLE.
Minimum Order
Signs Outlet has no minimum order for online purchases.
Payment Terms
The following credit cards are accepted Visa, Mastercard, in addition to PayPal. Signs Outlet also accepts Brimar Net30 day terms with approved credit. To get started, fill out the online credit application.
Cancellation
Once an order is placed it goes immediately into production. Therefore, we are unable to accomodate order changes or cancellations; erroneously ordered items must be returned after delivery.
Product Returns
- Custom products cannot be return unless they were defective at the time of sale.
- Return of stock product is subjected to a 25% restocking charge.
- Return Authorization number must be obtained prior to return of any product.
- Return Authorization number is obtained by calling or emailing Signs Outlet
- Packages returned without authorization have to be refused. No exceptions.
- Returnable products can be returned for either product credit or refund.
- Credit or refund is only available for stock products or defective custom product.
- Refund or credit will only be issued after return and inspection (approx. 1 to 2 weeks).
- All returned product are inspected upon receipt to confirm credit or refund amount.
- Products must be returned within 60 days of sale. No returns after 60 days
- Products must be in NEW resealable condition to receive a credit or refund.
- Products damaged in shipment are not covered by warranty.
- If return freight is lost or damaged in shipment it is not covered by warranty.
- It is the Sole Responsibility of buyer to bring/ ship the product to Signs Outlet facility. Signs Outlet takes no responsibility for return shipping.
Return Address
Signs Outlet
2359 Royal Windsor Drive,
Unit # 20
Mississauga ON
L5J 4S9
Attn: Customer Service
Toll Free Number
1-866-610-SIGN (7446)
Product Warranty
Signs Outlet sells its products with the intent that they are free of defects in manufacturer and workmanship at the time of sale. Signs Outlet warrants that each of its products will be free of defects in material and workmanship under normal use and service. However, the obligation of Signs Outlet under this warranty shall be limited to the requirement that it makes good at Signs Outlet's place of business any part or parts which are returned to Signs Outlet within 30 days from the date of delivery to the purchaser. Such return of the product to Signs Outlet must be made with transportation charges prepaid by the customer. Signs Outlet will then examine the product to determine if the product is in fact defective. The aforesaid warranty is expressly in lieu of all other warranties expressed or implied along with all other obligations or liabilities on the part of Signs Outlet. Signs Outlet does not authorize anyone to obligate Signs Outlet in any way beyond the terms set forth above. Signs Outlet does not warrant any product which it has been the subject of misuse, negligence, accident, repair or alteration which, in the judgment of Signs Outlet, affects the product's stability or reliability.
THE WARRANTIES PROVIDED BY Signs Outlet AS REFERRED TO ABOVE SHALL BE THE SOLE AND EXCLUSIVE WARRANTIES. THERE SHALL BE NO OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF Signs Outlet WITH RESPECT TO PRODUCTS COVERED BY THIS AGREEMENT. IN NO EVENT SHALL THE WARRANTIES OF Signs Outlet REQUIRE MORE FROM Signs Outlet THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. Signs Outlet SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are altered, or modified, without the prior express and written consent of Signs Outlet.
Standards & Sources of Information
Many of the Signs Outlet products found on this website have been designed to comply with one or more industry standards.
WHEN SIGNS OUTLET STATES THAT A PRODUCT COMPLIES WITH A PARTICULAR STANDARD, WE ARE CONVEYING OUR GENERAL INTERPRETATION OF THAT STANDARD RELEVANT TO SIZE OF TEXT, USE OF GRAPHIC, AND THE LOCATION AND SIZE OF MESSAGE PANELS, ETC.
SINCE WE HAVE NO KNOWLEDGE OF YOUR SPECIFIC FACILITY OR HAZARD, IT'S IMPOSSIBLE FOR SIGNS OUTLET TO GUARANTEE THAT YOUR USE OF OUR PRODUCTS WILL COMPLY WITH ANY LAW OR STANDARD. THIS SITE IS NOT INTENDED AS A SUBSTITUTE FOR EXPERT ANALYSIS OR PROFESSIONAL CONSULTATION. THE INFORMATION IS ACCURATE TO THE BEST OF OUR KNOWLEDGE BASED ON OUR REVIEW OF THE INDUSTRY. SIGNS OUTLET MAKES NO GUARANTEE OF INFORMATION ON THIS WEBSITE.
EACH CUSTOMER IS RESPONSIBLE TO ENSURE THAT THE USE OF Signs Outlet PRODUCTS COMPLY WITH APPLICABLE LAWS AND STANDARDS. Signs Outlet ASSUMES NO LIABILITY OF INJURY OR DAMAGE AS A RESULT OF USING OUR PRODUCTS. SEE OUR FULL WARRANTY ABOVE.
Privacy
Signs Outlet does not sell, trade, or otherwise transfer to outside parties your personally identifiable information to any company or organization. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release specific information about you, your company, or your account to comply with any valid legal process such as search warrant, subpoena, statute, or court order.
We will never use your personally identifiable information to place you on any mailing list that does not belong to Signs Outlet’s parent company, Brimar Industries, Inc. If you choose to subscribe, we will enroll you to a promotional email list to receive discount offers and special deals. We may also send our customers notifications and direct mailing pieces about products or events that we think may be of interest to them. In addition, we may contact you about your account status, to confirm your registration, or regarding changes to the Signs Outlet Terms & Conditions or Privacy Policy.